Hours of Operation

Monday thru Friday 8:30am – 5:00pm
*Appointments may be held outside of normal business hours.

 

Customer Service Representatives

BCCMHA Customer Service
Phone: 866-266-4781 

Southwest Michigan Behavioral Health Customer Service Representative
Phone: (800) 890-3712

TTY: 7-1-1 (MI Relay Service)

**Customer Service is available to talk about service concerns and assist with linkage to other services and community resources. Customer Service hours are Monday through Friday from 8:30 am to 5:00 pm. You can call our Customer Services Representative or a Crisis/Access Specialist toll-free at 866-266-4781 or a Southwest Michigan Behavioral Health Customer Service Representative at 800-890-3712 or 711 (Michigan Relay Center). Calls are answered live during business hours. If you call outside business hours you can leave a message, and if you need a call-back outside our normal hours, please let us know, and we will accommodate your needs.

BCCMHA takes reports of fraud, waste, and abuse seriously and without fear of retaliation. Suspected violations should be reported to BCCMHA’s Compliance Officer at 269.948.8041 or through the Anonymous Compliance Hotline at 1-800-218-8290.