Recipient Rights

Your Rights, Policies and Procedures

Your Rights

Our staff can assist you and assure your rights are respected. Our recipient Rights Staff will help you in filling out a complaint if you believe your rights have been violated. You may also contact Holly Hess, Recipient Rights Officer at 269-948-8041.

Office of Recipient Rights:

Every person who receives mental health services has the same rights as those who do not participate in services. However, people who receive services in the public mental health system have an additional set of rights specific to mental health and intellectual/developmental disability services, found in Chapter_7-7A of the Michigan Mental Health Code and various other laws. 

These rights are outlined in a booklet titled “Your Rights,” which clients receive when they begin receiving services and annually, thereafter. You can also ask for this booklet at any time.

English Your Rights Handbook

Spanish Your Rights Handbook (Sus Derechos: Al recibir Servicios de Salud Mental en Michigan)

Arabic Your Rights Handbook (حقوقك عند تلقي خدمات الصحة النفسیة في میشیغان)

The Office of Recipient Rights works to safeguard these rights guaranteed by the Mental Health Code through advocacy, education, monitoring and investigation of alleged violations.  If you have a question or concern about your rights please contact the Office of Recipient Rights at 269-948-8041 ext. 122


Your records are kept electronically in a secured system and are available only to approved staff unless you permit their release in writing. State and Federal Laws guarantee your rights of privacy. All privacy rules and your rights as a client will be explained on your first visit.

Notice of Privacy Practice



Fees are based on our cost to provide services. Your part of that fee is set up based upon your ability to pay. No one is refused mental health services if he/she cannot pay. There are some substance use disorder services which require payment in advance.


Recipient Rights Complaint

Anyone may file a Recipient Rights complaint any time you think staff violated your rights or someone else’s rights. You can make a rights complaint by telephone, letter, email, or on a Recipient Rights complaint form. Allegations of abuse and neglect need to be reported IMMEDIATELY. The Office of Recipient Rights thanks you for helping to protect the rights of individuals receiving mental health services.

To file a Recipient Rights Complaint Form complete form and fax to 269-948-9319 or email to or verbally at 269-948-8041 ext. 122

If you don’t know which county to notify don’t worry, there is no wrong door for rights. The rights office will assist you locating the correct CMH or Inpatient Psychiatric Unit Office of Recipient Rights.


Freedom from Retaliation:

If you use public mental health or substance abuse services, you are free to exercise your rights, and to use the rights protection system without fear of retaliation, harassment, or discrimination. In addition, under no circumstances will the public mental health system use seclusion or restraint as a means of coercion, discipline, convenience or retaliation.

Staff are also protected them from retaliation and harassment when rights violations are reported. Michigan Whistle Blower Poster. Michigan Whistle Blower Poster


Substance Abuse Services

If you receive Substance Use Disorder (SUD) services, you have rights protected by the Public Health Code. These rights will also be explained to you when you start services and then once again every year.

If you are receiving SUD rights and feel your rights have been violated please complaint, contact Holly Hess at 269-489-8041 ext. 122.  
SUD Recipient Rights Complaint Process
SUD Recipient Rights Complaint Form SUB-504
LARA Administrative Rules


Office of Recipient Rights Training Information [MCL 330.1755 (5)(f)]

All BCCMHA and contracted providers must:
• complete Recipient Rights training within 30days of hire (in person/zoom)
• complete Rights training annually (in person/zoom)
• or provide valid training documentation from another CMH
• trainings must be via in person or virtual


The Office of Recipient Rights Training Dates

Please contact Holly Hess at 269-948-8041 ext. 122 for upcoming trainings dates and locations.

Recipient Rights Advisory Committee Meetings

You are welcome to attend our RRAC meetings. Please contact Holly Hess prior to attending for location or remote access information and to confirm meeting date as the schedule may change due to holidays or unforeseen events.

Application for RRAC Membership

RRAC Meeting Schedule for 2024 in Michigan Room at BCCMHA

RRAC meets quarterly at the BCCMHA Clinic and is subject to the Open Meetings Act, (ACT No. 267 of the Public Acts of 1976), being sections 15.261 to 15.275 of the Michigan Compiled Laws. Meeting minutes are available upon request!

March 6, 2024, 8:30 am
June 5, 2024, 8:30 am
September 4, 2024, 8:30 am
December 4, 2024, 8:30 am


Below is our policies and procedures governed under your rights. You may click on any of these policies and procedures to download them directly to your computer for viewing.

Recipient Rights MDHHS Training for Recipients
Rights Information Handbooks and Podcast
Mandated Reporter Information
Rights Poster
Abuse and Neglect Poster DCH-0727
Incident Report Quick Fact Sheet
Incident Reporting

Advocacy Organizations

Alliance on Mental Illness
ARC of Michigan
Association for Children's Mental Health
Disability Rights Michigan
Michigan Disability Rights Coalition 

Policies and Procedures

Below is our policies and procedures governed under your rights. You may click on any of these policies and procedures to download them directly to your computer for viewing.

Abuse and Neglect
Adult Foster Care Rights, Referrals and Monitoring
Affordable Care Act of Grievance
Appeal and Grievance, Fair Hearing, Second Opinion
Behavior Treatment Plan Review Committee
Confidentiality & Disclosure of Substance Use Disorder
Complaint and Appeal Process
Communication by Phone, Mail and Visits
Dignity and Respect
Duty to Warn
Family Planning
Finger Printing, One-Way Glass, Photography, Audio Videotaping
Incident Reporting
Incident Report Quick Fact Sheet
Independent Respite Staff Documentation
Informed Consent to Treatment
Least Restrictive Treatment Environment
Personal Property, Funds and Labor
Person Centered Planning
Psychiatric Services and Medication
Recipient Rights Advisory Committee
Recipient Rights Qualification and Training Requirements
Restraint and Seclusion